The Public Service is very important in the provision of service to the citizens of any country. It is through the public service that government can manage its activities effectively and efficiently. Public service plays a vital role in delivering and distributing public services across a country.[i] The major function of public service is to provide services; provide enabling environment for economic growth and prosperity for citizens as well as securing and strengthening democratic institutions.
Over the years, there has been poor service delivery by the public sector in Nigeria leading to the launch of the Nigeria Service Delivery Initiative by the former President Olusegun Obasanjo, GCFR in March, 2014. The Federal Government signed a social compact with all Nigerians (SERVICOM) to improve citizen satisfaction by promoting service excellence in Public Service.
In this paper, we examine the quality of public service delivery twelve years after. But first, we underscore the imperative of service delivery and the need for reform of the public sector to be able to deliver efficient, effective and responsive services. We argue that there are blockages to service delivery which need to be removed through comprehensive and holistic public service reform.
Igbuzor, O (2015), Nigeria: Public Administration Reforms and the Emergence of Buhari.
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Dr. Otive Igbuzor is a Pharmacist, Human Rights Activist, Policy Analyst, Development Expert, and author who is a reader’s delight. His authored works are always enchanting, interesting and yet very impactful. His books have been instrumental to building a new breed of leaders capable of advancing Africa out of the woods of socio-economic and political decadence.
